The Ultimate Polar Express Experience
The Ultimate Polar Express Experience is a private train journey to the North Pole with carols, treats, and Santa's visit.
What to Expect
Private first-class train car journey to the North Pole with Santa.
Event Details
Duration
Approximately 90 minutes for the train ride.
Ages
All ages
Timed Entry
Yes
Organizer
Grand Canyon Railway
Food & Drink
Custom catering and full bar service available upon request. Cookies and hot chocolate are served on board. Adult beverages are available at The Fred Harvey Restaurant and Spenser's Pub.
Local Insight & Ratings
Family Friendly
Best For
Families with young children
Vibe
Magical, festive, enchanting
Energy Level
Low
Budget
$$$$
Photo Friendly
Weather Sensitivity
Low
Location
Know Before You Go
- Tickets: $$$$ – Get tickets
- Parking: Plentiful complimentary parking is available at the Grand Canyon Railway Hotel and depot complex in Williams. Additional parking is available east of Grand Canyon Blvd. and west of the hotel.
- Accessibility: Due to the age of the equipment, not all rail cars are ADA accessible. Please contact Central Reservations at least 7 days prior to arrival for arrangements.
- Pets: No pets allowed on the train (service animals welcome).
Tips & Advice
- Book well in advance, especially for the private car experience, as dates for the 2026 season open on November 1st, 2025.
- Arrive at least 1.5 hours before departure to pick up tickets and enjoy the pre-boarding festivities, including meeting Santa and Hobo.
- Consider booking a package that includes an overnight stay at the Grand Canyon Railway Hotel for a seamless experience.
- Bring your own copy of 'The Polar Express' book to read along during the journey; new copies are available for purchase.
- While festive pajamas are encouraged, dress in layers as train cars are heated but can vary in temperature.
Special Events & Promotions
- Private train car charter experience
- Commemorative bell, mug, and gift bag from Santa
- Custom catering and full bar service available upon request
Quick Actions
Frequently Asked Questions
Where does the Polar Express depart from?
The Grand Canyon Railway Polar Express departs from Williams, Arizona, at the train station located directly behind the Grand Canyon Railway Hotel.
How far in advance should we arrive before departure?
Train-only guests should arrive at least 1.5 hours before departure to pick up tickets and board. Package guests can check in to the hotel at 3:00 p.m. and will receive their tickets there.
What is included in the Ultimate Polar Express Experience?
This private charter includes a first-class historic train car, a private chef, Christmas carols, cookies, hot chocolate, Santa's visit for the entire return journey, and commemorative gifts.
Are there restrooms on the train?
Yes, restrooms are available on each train car as well as on the platform.
What is the refund policy for Polar Express tickets?
For purchases made before August 10, 2026, reservations are fully refundable up to 14 days before departure, and 50% refundable within 14 days.
More Christmas Events near Flagstaff
Always check the official website for the most current information.
We've done our best to keep details up-to-date, but event schedules, prices, and policies can change. For the latest updates, please visit the official website or contact the organizers directly.